By using foreststep.com or placing an order with us, you agree to these terms. Please read them. If you don't agree, please don't use the site.
These terms are between you and ForestStep, located at 1487 Birchwood Avenue, Suite 210, Asheville, NC 28801. References to "we," "us," and "our" mean ForestStep; "you" means the person using the site or buying from us.
You may use this site to browse our products and place orders for your own use. You agree not to misuse the site, attempt to disrupt it, copy its content for commercial use without permission, or use it for anything unlawful. You must be at least 18 years old, or have a parent or guardian's consent, to make a purchase.
We work to describe our insoles accurately, including their materials, sizing, and intended use. Photos are representative; slight variation in color or appearance can occur. ForestStep insoles are an over-the-counter comfort and support product. They are not a medical device and are not intended to diagnose, treat, cure, or prevent any condition. Statements about comfort or relief reflect general and individual experience and are not medical advice.
Prices are shown in U.S. dollars and may change at any time before you order. We try to keep pricing and availability accurate, but if we discover an error in a price or description after you order, we may cancel the order and refund you. Placing an order is an offer to buy; we accept it when we confirm and ship. We reserve the right to refuse or limit any order.
You authorize us to charge your chosen payment method for the total shown at checkout, including any applicable taxes. By submitting payment information you confirm you are authorized to use that payment method.
Shipping timelines and costs are described on our Shipping page. Returns and our 60-night comfort guarantee are described on our Refund Policy page. Those pages are part of these terms.
Information on this site is general and not a substitute for professional medical advice. Always consult a qualified healthcare provider about foot, knee, or back pain or any health concern. Do not disregard or delay professional advice because of something you read here.
To the fullest extent allowed by law, ForestStep is not liable for any indirect, incidental, or consequential damages arising from your use of the site or our products. Our total liability for any claim related to a product is limited to the amount you paid for that product. Nothing in these terms limits any rights you have that cannot be waived under applicable law.
The ForestStep name, logo, site content, text, and images are owned by us or our licensors and are protected by law. You may not reproduce or use them without our written permission.
These terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in North Carolina, and you consent to their jurisdiction.
We may update these terms from time to time. The current version is always posted here with its effective date. Your continued use of the site after changes means you accept the updated terms.
Questions about these terms? Email support@foreststep.com or write to ForestStep, 1487 Birchwood Avenue, Suite 210, Asheville, NC 28801.