Privacy Policy

Who we are

ForestStep ("we," "us," "our") sells orthopedic arch-support insoles directly to customers in the United States. Our mailing address is 1487 Birchwood Avenue, Suite 210, Asheville, NC 28801. You can reach us any time at support@foreststep.com.

Information we collect

Information you give us

• Order details — your name, shipping address, email address, and phone number (if provided) when you check out.
• Payment information — card details are entered to complete a purchase. We do not store full card numbers; payment is handled through our processor and we retain only limited information such as the last four digits for order reference.
• Messages — anything you send us by email or through a support request.

Information collected automatically

• Device and usage data — browser type, IP address, pages viewed, and referring site, gathered through standard logs and cookies.
• Cookies — small files that keep your cart working, remember preferences, and help us understand how the site is used.

How we use your information

• To process, ship, and confirm your orders.
• To send order and shipping updates and respond to your questions.
• To prevent fraud and keep the site secure.
• To understand and improve how our site and products perform.
• To send occasional offers or product news, only if you have opted in. You can unsubscribe at any time using the link in any marketing email.

How we share information

We do not sell your personal information. We share it only with the service providers we need to run the business, and only for that purpose:

• Shipping carriers, to deliver your order.
• Payment processors, to charge your card securely.
• Email and analytics providers, to send messages and measure site performance.
• Law enforcement or other parties when required by law, or to protect our rights, customers, or safety.

Cookies and your choices

Most browsers let you refuse or delete cookies in their settings. If you block cookies, some parts of the site — like the cart — may not work as well. You can opt out of marketing email at any time, and you can ask us to update or delete your information using the contact details below.

Your privacy rights

Depending on where you live, you may have the right to request a copy of the personal information we hold about you, ask us to correct or delete it, or opt out of certain uses. California residents have specific rights under the CCPA/CPRA, including the right to know, the right to delete, and the right not to be discriminated against for exercising those rights. To make a request, email us at support@foreststep.com and we will respond within the time the law allows.

Data retention and security

We keep order information for as long as needed to fulfill orders, handle returns, and meet legal and accounting obligations, then delete or anonymize it. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission over the internet is completely secure.

Children

Our site and products are intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will remove it.

Changes to this policy

If we update this policy, we will post the new version here with a revised date. Material changes will be noted at the top of the page.

Contact us

Questions about your privacy? Email support@foreststep.com or write to ForestStep, 1487 Birchwood Avenue, Suite 210, Asheville, NC 28801.